Purpose: To provide students and stakeholders with a accessible, fair, and prompt procedure for raising legitimate complaints regarding services or facilities.
1. Policy Scope & Objectives
Applies to all students, staff, and external applicants interacting with BICAS services. Bridge International College is dedicated to maintaining clear, transparent, and verifiable standards across all operations.
2. Key Policy Statements
- All procedures described under Complaints Policy are reviewed annually by the Student Welfare & Quality Assurance.
- Students and staff are entitled to fair, impartial, and confidential handling of all matters falling under this policy.
- Formal records, logs, and decision summaries are retained securely in accordance with institutional compliance guidelines.
3. Responsibilities & Procedures
The Student Welfare & Quality Assurance maintains primary operational oversight. Formal submissions or requests must be lodged via the official administration office or student portal.